Terms and Conditions for Aberdeen Removals

These Terms and Conditions set out the basis on which Aberdeen Removals provides domestic and commercial moving services, including the supply of labour, transport, packing support, and related logistical assistance. By making a booking, the customer agrees to be bound by these terms in full. The purpose of this document is to explain the rights and responsibilities of both parties in a clear and practical way, so that each removal service is carried out with proper understanding and reasonable expectations.

These terms apply to all quotations, bookings, and services provided by Aberdeen removals, whether the work involves a small local move, a larger household relocation, or a business transfer. Any reference to ???we??�, ???us??�, or ???our??� means Aberdeen Removals. Any reference to ???you??� or ???the customer??� means the person, company, or organisation making the booking or receiving the service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A booking is only confirmed once the customer has accepted a quotation, provided the required information, and received written or electronic confirmation from us. The quotation may be based on details supplied by the customer, including access arrangements, volume of goods, parking conditions, and any expected specialist handling. If the information supplied is incomplete or inaccurate, the final service charge or schedule may need to be revised to reflect the actual work required.

Booking Process and Service Scope

The booking process for removals in Aberdeen begins with an enquiry and an assessment of the likely work involved. We may provide an estimate based on a survey, photographs, a video assessment, or information supplied by the customer. Estimates are not binding quotations unless stated otherwise in writing. The customer should ensure that all relevant details are disclosed, including access restrictions, floor levels, lift availability, parking limitations, dismantling requirements, and any fragile or high-value items. Where the scope changes before the move date, we may adjust the service, timing, or price accordingly.

It is the customer???s responsibility to ensure that the move date, collection address, delivery address, and item list are accurate at the time of booking. If additional items are added or the route changes materially, the service may require extra labour, different vehicle capacity, or additional time. We reserve the right to decline work that was not reasonably foreseeable at the point of booking or that cannot be carried out safely without prior arrangements. We also reserve the right to refuse service where the customer requests actions that are unlawful, unsafe, or beyond the agreed scope.

The customer must ensure that all goods are ready for loading at the agreed time unless packing or dismantling has been explicitly included in the booking. Delays caused by incomplete packing, unavailable keys, poor access, or incorrect instructions may lead to waiting time charges or rescheduling. Where the service includes packing assistance, we will use reasonable care and skill, but the customer remains responsible for declaring items that require special handling, unusual care, or protection. The removal service may be delivered by our own team or, where appropriate, by subcontracted personnel acting under our instructions.

Payments and Charges

All prices are subject to the details supplied by the customer and may be based on hourly rates, fixed quotations, or a combination of both. Any quotation will usually be valid for a stated period, after which it may be withdrawn or amended. Unless otherwise agreed in writing, payment is due in full on or before completion of the service. We may require a deposit or part-payment to secure the booking, particularly where the date is in high demand or where specialist arrangements are necessary.

We accept payment by the methods notified at the time of booking. If payment is not made on time, we may suspend or cancel the service and recover any reasonable costs incurred. Late payment may result in additional charges, interest, or debt recovery costs where permitted by law. The customer must also pay for any additional services requested during the move, including extra labour, waiting time, parking charges, storage, disposal fees, or costs arising from changes to the agreed plan.

If the customer pays a deposit and later cancels outside the cancellation window, the deposit may be retained to cover administrative costs, allocated resources, and lost availability. Where a quote is based on an estimated duration or volume, any significant difference between the estimate and actual work may alter the final charge. For avoidance of doubt, removal company terms do not prevent us from charging for work honestly and reasonably completed in response to the customer???s instructions.

Cancellations, Amendments, and Delays

The customer may cancel or amend a booking by providing notice in writing or by another agreed method. Any cancellation charges will depend on the amount of notice given, the resources already committed, and whether specialist arrangements have been made. If notice is short, the customer may be liable for part or all of the agreed charge, especially where staff, vehicles, or subcontractors have been reserved for the job. Where the law gives the customer cancellation rights, those rights will apply in addition to this policy.

We may cancel or reschedule a booking if there is a risk to safety, if access is materially different from what was described, if payment arrangements are not met, or if events outside our control make performance impractical. Such events may include severe weather, road closures, accidents, vehicle breakdown, industrial action, or unexpected legal restrictions. In these circumstances, we will use reasonable efforts to notify the customer and propose a new date or alternative arrangement. We are not responsible for losses caused by delays that are beyond our reasonable control.

If the move is delayed because the customer is not ready, because keys are unavailable, or because goods have not been packed as agreed, we may charge for waiting time, aborted attendance, or a revised completion schedule. We are not liable for missed deadlines where the delay results from the customer???s act or omission. Where same-day changes are requested, we will attempt to accommodate them where possible, but any amendment is subject to capacity, safety, and operational feasibility.

Liability and Customer Responsibilities

We will carry out each Aberdeen house removals or business move with reasonable care and skill. Our liability is limited to direct losses caused by our negligence or breach of contract, subject to the exclusions and limits in these terms and any mandatory statutory rights. We are not responsible for indirect or consequential losses, including loss of profit, business interruption, emotional distress, or missed opportunities, unless such liability cannot lawfully be excluded.

The customer must ensure that goods are adequately packed for transit unless packing services have been explicitly purchased. Delicate, antique, electronic, glass, liquid, and high-value items should be declared in advance and may require special protection or separate handling. We are not liable for damage resulting from pre-existing defects, insufficient packing, hidden weakness, ordinary wear and tear, or items that were unstable before the move began. The customer should also ensure that cupboards, drawers, and containers are emptied where necessary to allow safe handling.

The customer is responsible for securing appropriate insurance for belongings if they wish cover beyond our standard liability position. Any items carried in the customer???s own vehicle or handled contrary to our advice are the customer???s responsibility. We may refuse to lift or transport items that are excessively heavy, hazardous, unlawfully held, contaminated, or likely to cause injury or damage. The customer must tell us in advance about pianos, safes, gym equipment, awkward furniture, or any item requiring specialist lifting equipment.

Waste Regulations and Disposal

Where our removals service includes disposal, clearance, or removal of unwanted items, the customer must accurately describe the waste and confirm that they are authorised to dispose of it. We will only handle waste in accordance with applicable UK waste laws and duty of care requirements. This means waste must be transferred, transported, and disposed of at approved facilities or through lawful channels. We will not knowingly collect or dump waste illegally, and we may refuse any item that appears hazardous, contaminated, or unsuitable for lawful disposal.

The customer must separate any items that are not intended for disposal from those that are. Once goods are identified as waste for clearance purposes, the customer confirms that they have the right to dispose of them and that they are not stolen, restricted, or subject to third-party claims. If special disposal arrangements are needed for electrical items, fridges, mattresses, paints, chemicals, batteries, or other regulated waste, additional charges may apply. The customer is responsible for disclosing any controlled or hazardous materials before collection.

Any waste transfer carried out as part of the service may be subject to documentation, record-keeping, and compliance procedures. We may request written confirmation of ownership, disposal authority, or item description before removing waste. If a customer fails to disclose hazardous material, contaminated goods, or prohibited items, the customer will be liable for all resulting costs, fines, losses, and cleaning expenses. Our acceptance of an item for removal does not mean we accept responsibility for hidden dangers not reasonably apparent at the time of collection.

Storage, Access, and Third-Party Conditions

Where storage is provided or arranged as part of the service, separate conditions may apply to the storage facility, including charges, access rules, and liability limits. Any stored items must be properly labelled and lawfully owned by the customer. We may decline to release items if payment remains outstanding or if the customer cannot provide satisfactory identification or authorisation. The customer should check that all contents are listed accurately before storage begins, as later disputes may be difficult to resolve if information was incomplete.

The customer must provide safe and lawful access to both collection and delivery addresses. This includes parking arrangements, stair access, lift use, and any permissions needed from landlords, managing agents, or local authorities. If access is obstructed, unsafe, or more difficult than described, we may delay the job, charge extra, or refuse to proceed until the issue is resolved. We are not responsible for damage caused by inadequate access information supplied by the customer.

Where third-party premises impose their own rules, such as booking slots, loading bay restrictions, or building management instructions, the customer must ensure compliance. We will act reasonably in following those requirements, but we are not liable for delays or extra costs caused by third-party restrictions that were not disclosed in advance. If a move cannot be completed because access arrangements are materially insufficient, the customer remains responsible for any costs already incurred.

Data, Complaints, and General Provisions

We may hold the customer???s information for the purposes of administration, scheduling, payment processing, legal compliance, and service delivery. Any personal data will be processed in line with applicable data protection law. We will only use such information where we have a lawful basis to do so and will retain it for no longer than necessary. The customer should notify us promptly if any booking details change, including contact names, access arrangements, or payment instructions.

If the customer wishes to raise a concern about the service, they should do so as soon as reasonably possible so that the matter can be investigated. We may request photographs, item descriptions, or other relevant information to assess the issue. Any claim for loss or damage should be made within a reasonable time and, where possible, before the goods are unpacked or moved elsewhere. Failure to give prompt notice may affect our ability to investigate and may limit any remedy available.

These terms are governed by the laws of Scotland and the courts of Scotland shall have jurisdiction over any dispute arising from or connected with the service, except where mandatory law provides otherwise. Nothing in these terms limits any rights that cannot lawfully be excluded, including consumer rights where applicable. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these UK moving company terms, which are intended to support a fair and orderly removals agreement for both parties.